Shipping Policy

Delivery

Our delivery service may not be available on certain mercantile holidays in Sri Lanka, which holidays are decided at our discretion. We deliver only within the cities as identified in the Site delivery grid. Upon delivery of the goods, the person accepting the goods ordered must sign the copy of the invoice. Provided however items delivered as provided herein cannot be returned or exchanged for any reason.

Home Deliveries & Delivery Charges

• In the unlikely event the product you ordered is not available with us, you will need to select if you wish to obtain a cash refund at the point of delivering your order or a refund back to the card. A card refund takes a minimum of 5 working days.
• Please inform us when you place your order if you are under self-quarantine as prescribed by relevant authorities. We can then ensure our team is prepared ahead, for your safety and theirs.
• If the delivery address for your order does not match the delivery city and suburb selected from the grid, the order will automatically be cancelled.
• A revised delivery charge of Rs. 325 applies to all orders placed on this platform.
• The above measures are subject to change at the discretion of Snack Entity without prior notice.

Shipping Returns

To return your product, you should mail your product to: 40/16, Auburn Side, Dehiwala.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Contact Information

Email: info@snackentity.lk (Operating hours 9am - 5pm on weekdays)
Phone: +94 77 083 4736
Address: 40/16, Auburn Side, Dehiwala